Maxwin996 Privacy Policy – Personal Data Protection for Malaysian Players

Maxwin996 ("we", "our platform") takes the privacy of every Malaysian player who uses our services seriously. As a responsible online betting platform, we understand that your personal data is a trust placed in us — and we do not take that trust lightly.

This Privacy Policy details how maxwin996 collects, processes, stores, and protects your personal data when you register and use our platform — whether through our website, iOS or Android mobile app, or any other digital channel we provide.

We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all regulations made under it. This means all processing of your personal data by maxwin996 is carried out in accordance with recognised data protection principles — including consent requirements, purpose limitation, data accuracy, and security.

Maxwin996 collects various types of personal data depending on how you interact with our platform. Below are the main categories of data we collect:

We collect only the data that is strictly necessary for the stated purposes. maxwin996 does not collect sensitive data such as biometric information, health data, or religious beliefs unless specifically required by law.

Maxwin996 collects personal data through the following methods:

• Account Registration: When you register a new account at maxwin996, you provide basic information such as your name, phone number, and email address.
• Identity Verification (KYC): To meet legal compliance requirements, we may request additional documents such as a copy of your identification card or bank statement.
• Financial Transactions: Payment method information is collected automatically when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or any other Malaysian payment method.
• Platform Usage: Usage data such as games played, session duration, and betting records are automatically collected when you use the maxwin996 platform.
• Device & Network: Technical information such as IP address, device type, and web browser is collected automatically for security and platform optimisation purposes.
• Direct Communications: When you contact maxwin996 customer support via live chat, email, or Telegram, the content of those communications is recorded.

Maxwin996 does not purchase or acquire your personal data from third-party sources for marketing purposes without your express and voluntary consent.

Maxwin996 uses collected personal data solely for the following legitimate and stated purposes:

• Account Management: Creating, verifying, and managing your player account on the maxwin996 platform.
• Transaction Processing: Processing deposits and withdrawals via your chosen Malaysian payment methods, securely and accurately.
• Security & Fraud Prevention: Detecting and preventing fraud, money laundering, underage gambling, and breaches of our terms.
• Legal Compliance: Meeting legal obligations including KYC requirements, AML (Anti-Money Laundering) compliance, and mandatory reporting.
• Customer Support: Providing effective assistance and support whenever you reach out to the maxwin996 team.
• Platform Improvements: Analysing usage patterns to improve the user experience, platform performance, and game offerings.
• Marketing Communications: Sending information about promotions, bonuses, and new games — but only if you have consented to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

Maxwin996 takes your privacy seriously. We does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, under the following limited circumstances, we may share your data:

• Technical Service Providers: Companies that help us operate the platform — such as cloud service providers, game software suppliers (Evolution Gaming, Pragmatic Play, PG Soft), and payment solution providers. All parties are bound by strict confidentiality agreements.
• Payment Providers: Transaction information that must be shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (DuitNow, FPX, Maybank, CIMB) in order to process your deposits and withdrawals.
• Competent Authorities: When required by Malaysian law, court order, or a regulatory authority with jurisdiction over maxwin996.
• Business Transfers: In the event of a merger, acquisition, or asset sale — players will be notified in advance and given the option to close their account if they do not agree.

In all instances of data sharing, maxwin996 ensures that data is shared securely, limited strictly to what is necessary, and that receiving parties are bound by appropriate confidentiality obligations.

Maxwin996 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions — such as maintaining your login session and securing transactions. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as interface language, display settings, and recent game history for a smoother experience on return visits.
• Analytics Cookies: Helps us understand how players interact with the platform for continuous improvement. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to identify suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the maxwin996 platform. For more information on managing cookies, refer to your web browser's help section.

Maxwin996 invests heavily in security infrastructure to keep your data protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communication between your device and maxwin996 servers is encrypted using TLS/SSL 256-bit protocol — the highest industry standard.
• Stored Data Encryption: Sensitive data such as financial information and identity documents are encrypted at rest within our database.
• Strict Access Controls: Only authorised personnel with a legitimate business need may access player data. All access is logged automatically.
• Two-Factor Authentication (2FA): Available to all player accounts as an additional layer of security.
• Regular Security Scanning: Our systems are regularly tested by independent security experts to identify and address any vulnerabilities.
• Incident Response Plan: maxwin996 has a clear incident response procedure in place to address any data breaches swiftly and effectively.

Maxwin996 retains your personal data only for as long as necessary for the stated purposes, or as required by law. Below is our data retention policy:

• Active Account Data: Retained for as long as your account is active and for the required period following account closure.
• Financial Transaction Records: Stored for a minimum of 7 years after a transaction to comply with Malaysian financial and tax reporting requirements.
• KYC Records: Stored for a minimum of 5 years after account closure in accordance with AML requirements.
• Security Log Data: Stored for 2 years for security investigation purposes if required.
• Customer Support Communications: Stored for 3 years for reference and service improvement.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual. You may request early deletion of your data (provided it does not conflict with legal obligations) through the process described in Section 9.

Under Malaysia's PDPA and maxwin996's privacy commitments, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the maxwin996 privacy team at support@maxwin996.ws with the email subject line "Data Privacy Request". We will process your request within 14 business days. For complex cases, we may require up to 30 working days and will keep you informed of progress.

Maxwin996 takes the protection of children and young persons very seriously. Our platform are not designed for, and are not intended to be used by, anyone under the age of 18.

We do not knowingly collect personal data from minors. Should we discover that personal data belonging to an individual under the age of 18 has been collected, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian who believes your child has registered on maxwin996 without your permission, please contact us immediately at support@maxwin996.ws. We will respond promptly to resolve the matter.

The maxwin996 platform may contain links to third-party websites or services. This Privacy Policy applies solely to the maxwin996 platform and does not cover those third-party websites.

Maxwin996 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. Links to third-party websites do not imply that maxwin996 endorses or vouches for their content or privacy practices.

Third-party game providers that partner with maxwin996 — such as Evolution Gaming, Pragmatic Play, and PG Soft — have their own privacy policies. However, in the context of using the maxwin996 platform, your data is processed in accordance with our privacy policy, not theirs directly.

If you have any questions, concerns, or requests regarding this Privacy Policy or how maxwin996 handles your personal data, please contact us through the following channels:

• Privacy Email: support@maxwin996.ws (use the subject line "Data Privacy Enquiry")
• Live Chat: Available 24/7 on the maxwin996 platform — select the "Privacy & Data" category
• Response Time: We aim to respond to all privacy enquiries within 3 working days

Maxwin996 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. Material changes will be communicated via in-platform notifications or email to your registered address before the amendments take effect.